Billing Terms and Conditions

Last Updated: July 27, 2026

Overview

This document outlines how payments, billing, and transactions are handled by Luwino Home.

1. Payment Methods

We provide multiple secure payment options for added convenience:

Credit & Debit Cards (Visa, Mastercard, American Express, Maestro, Diners Club, Discover, JCB, UnionPay)
PayPal
Apple Pay & Google Pay
Shop Pay
Venmo

All transactions are processed in United States Dollars (USD).

2. Order Payment Terms

Full payment is required at checkout.
Orders are only processed after successful payment confirmation.
If a payment fails or is declined, the order will not be completed.

3. Pricing Information

All prices on luwinohome.com are listed in USD.
Prices may change without prior notice.
Taxes and shipping fees (if applicable) are calculated at checkout.

4. Payment Security

We use secure encryption and trusted payment providers to protect customer information. Luwino Home does not store full payment details such as credit card numbers.

5. Refunds & Billing Issues

Refunds are handled according to our Refund Policy.
If you notice a billing issue, contact us immediately at info@luwinohome.com.
Unauthorized chargebacks may be reviewed and formally disputed.

6. Fraud Monitoring

To maintain a secure shopping environment:

Orders may be reviewed for unusual activity
Suspicious transactions may be delayed, canceled, or require verification
Additional identity confirmation may be requested when necessary

7. Policy Updates

We may update these terms periodically. Any changes will be posted here with a revised date. Continued use of the website indicates acceptance of the updated terms.

Contact Us

Store Address: 114 Oakland St, Greenfield, Massachusetts 01301, United States

Store Email: info@luwinohome.com

Store Phone: +1 (413) 500-6499

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (ET)

We do our best to reply to your e-mail within 1-2 business days.